A Help Desk Horror Story
Not all Help Desk teams are the same. A CFO we recently met at a networking event told us his experience with help desk was “leaving a voicemail with the Help Desk at 9A and they returned his call at 5:30P, when I was ready to leave for the day.” Not exactly what we would call a productive day. Details matter.
Our Help Desk is a Game Changer
Use our Help Desk because:
- You don’t want your technology issues interrupting other people on your team
- We are flexible – available during business hours, after hours, or 24×7
- We are highly trained – details below
- All techs are here in the USA – no language barriers
- We answer your call or chat in under 60 seconds – no need to leave voicemails
- Average resolution time is 16.7 minutes
- 80% of requests are resolved on the first call
- We can use remote control to help immediately
Our Help Desk Techs are Local
The people on our Help Desk team will increase the productivity of your team & decrease their frustration.
- Immediate response times
- Immediate help from trained experts
- How a network operations center augments help desk expertise
- Remote Control support
- Microsoft Office 365 certified technicians
- Virus and Malware Removal
- New User Setup
- File / Folder access
- File / Folder restores
- E-mail / Website Issues
- Computer Performance issues
- Mac and Windows support