Industry: Legal

Introduction

Boost IT specializes in providing IT & cybersecurity services for law firms. Law firms are under increasing pressure to manage sensitive data securely, enable remote work, and remain compliant—all while keeping daily operations running smoothly. Cuzdey, Stine & Sansalone, LLC, a mid-sized law firm specializing in General Liability and Workers’ Compensation cases, partnered with Boost IT to take control of their technology and eliminate those risks.

IT & Cybersecurity Services for Law Firms Transformation Overview

Cuzdey, Stine & Sansalone, LLC, established in 1990, has been providing legal services to a diverse clientele for over three decades. As the legal industry evolved, so did the firm’s need to adapt to the changing landscape, including increased reliance on digital data and the growing importance of cybersecurity. This case study delves into the firm’s efforts to upgrade its IT services infrastructure, enhance cybersecurity measures, and address the challenges of remote work in the context of legal practice.

IT Services Problem Statement

Boost IT identified several key issues that prompted its IT services transformation:

E-mail, Internet & Data Security

The firm’s existing IT infrastructure lacked robust cybersecurity measures, making it vulnerable to data breaches and unauthorized access to sensitive client information.

Outdated Technology

Legacy software and hardware hindered efficiency, leading to productivity bottlenecks and hindering client service.

Remote Work Challenges

The COVID-19 pandemic highlighted the need for a flexible remote work environment, necessitating modernized technology and improved collaboration tools.

Compliance and Regulations

Staying compliant with legal industry regulations and client data protection requirements was paramount.

“The transition to our new system was amazing. It just works – smoothly. And you don’t take that for granted in a fast-paced environment like we are in. We are so much more productive and effective at doing our work. We couldn’t do what we do without the IT improvements.”

Katy Kurkendall, Firm Manager

IT Services Objectives

The primary objectives of the IT transformation project were as follows:

• Strengthen data security and protect sensitive client information.
• Upgrade the firm’s IT infrastructure, including hardware, software, and networking.
• Implement a comprehensive cybersecurity plan.
• Set up a user-friendly remote work environment.
• Ensure compliance with industry regulations, including e-mail & data retention and secure encryption.

Solutions Implemented

Cybersecurity Enhancements

• Implementation of robust firewalls, intrusion detection systems, and encryption protocols.
• Employee training on cybersecurity best practices and awareness campaigns.
• Regular vulnerability assessments and penetration testing to identify and mitigate potential threats.

IT Infrastructure Modernization

• Upgraded to a cloud-based legal case management software.
• Migration to cloud-based storage and collaboration tools for increased flexibility and scalability.
• Deployment of modern hardware, including laptops, desktops, mobile devices, and printers.

vCIO Services

• Providing ongoing vCIO support to align the firm’s technology strategy with business goals—
• Offering expert guidance on budgeting, planning, compliance, and scalable growth initiatives
• Created an IT roadmap during onboarding and meet quarterly to review, assess and update the roadmap.

Remote Work Enablement

• Implementation of a secure remote access software to the firm’s network.
• Adoption of video conferencing and communication tools to facilitate remote collaboration.
• Development of remote work policies and guidelines to maintain productivity and security.

Compliance Measures

• Implementation of e-mail & data retention and deletion policies to meet legal requirements.
• Regular audits and compliance checks to ensure adherence to industry regulations.
• Encryption of emails and communication channels to protect attorney-client privilege.

IT Services Results and Benefits

Enhanced Cybersecurity

The firm witnessed a significant reduction in cybersecurity incidents, ensuring client data remained confidential.

Improved Efficiency

Modernized IT services & infrastructure and software increased productivity and streamlined case management.

Seamless Remote Work

The adoption of remote work tools allowed the firm to continue operations during the pandemic and beyond.

Regulatory Compliance

Their law firm consistently met industry compliance regulations, earning client trust and loyalty.

Smooth Transition

When transitioning from an old system, Cuzdey, Stine & Sansalone, LLC wanted to make sure they wouldn’t lose access to existing case data. They operated 24/7 and the ability to interact in real-time was a necessity in their business.

IT & Cybersecurity Services for Law Firms Conclusion

Cuzdey, Stine & Sansalone, LLC‘s IT & cybersecurity services enhancement project proved successful in addressing its IT challenges. By prioritizing cybersecurity, modernizing its infrastructure, facilitating remote work, and ensuring compliance, the firm strengthened its position in a quickly changing legal landscape. This case study serves as an example of Boost IT can drive success by improving the IT & cybersecurity for law firms, helping them adapt and thrive in the rapidly changing legal industry while safeguarding sensitive client information.

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