Client Overview:

Growing organizations often face challenges in adapting to technological advancements and maintaining robust cybersecurity measures. At the time our client came to us, they had no in-house IT Support and had grown to the point where they couldn’t manage their IT & cybersecurity themselves. They needed an IT company partner that could handle all aspects of IT & cybersecurity management at a predictable cost. As our client expanded its operations, they saw the need for a comprehensive IT and cybersecurity infrastructure to support its growth and protect sensitive information.

Client Challenges:

Our client’s lack of in-house IT expertise left them vulnerable to cybersecurity threats and hindered their ability to leverage technology for operational efficiency. They faced challenges in data management, network security, and keeping their technology updated. Recognizing the critical need for a robust IT framework, our client sought our expertise to lead and manage their transformation.

Introduction:

As our client grew, they often encountered challenges that seemed to bottleneck their progress. Frustrations got worse as the IT infrastructure couldn’t keep up with the pace of company growth and they were missing deadlines or having to turn away work. This case study demonstrated how Boost IT solved all of our client’s concerns as they doubled in size.

1. Scalability Issues:

Concern: The company’s IT infrastructure struggled to scale efficiently with the growth in users, devices, and data.

Explanation: As the company expanded, its internal IT systems faced challenges in handling the increased load. The intricacies of scaling a growing IT infrastructure required a dynamic solution.

Solution: Outsourcing to Boost IT provided a scalable IT team that easily adapted to the company’s changing needs, ensuring smooth operations during periods of growth. We grew at their pace, but regardless of their size, they had a breadth of expertise available to them.

2. Complexity of IT Environment:

Concern: As our client grew, the complexity of their IT environment did too, with diverse systems, applications, and technologies that required specialized expertise to complete in a reasonable amount of time.

Explanation: The intricacies of a growing company’s IT landscape may surpass the capabilities of an in-house technical or non-technical person. Navigating this complexity demands expertise across various IT domains, which is one of Boost IT’s specialties. This growing company gave us the green light and trusted that we managed everything, we kept them informed about the status of their IT and planned for their future. We handled all of it.

Solution: Outsourcing to Boost IT allowed the company to access specialists in numerous areas of IT expertise, handling the complexity with ease.

3. Cybersecurity Threats:

Concern: With their growth came an increased risk of cybersecurity threats, and we were concerned about the adequacy of their internal cybersecurity measures.

Explanation: The expanding digital footprint and more untrained employees attracted a higher risk of cyber threats. Adequate cybersecurity measures were critical to safeguard their IT and data assets.

Solution: Our client chose to outsource IT services, bringing in dedicated cybersecurity experts who implemented advanced threat detection, response, and prevention measures to safeguard their assets. We also handled cybersecurity awareness training, and activating more advanced measures like two-factor authentication, e-mail phishing protection, dark web monitoring, advanced password policies, and user permissions.

4. Cost Efficiency:

Concern: Hiring and managing an in-house IT team became cost-prohibitive as they expanded, considering salaries, benefits, and the cost of maintaining IT infrastructure.

Explanation: The financial burden of sustaining an IT person or team in-house strained would have been outside their budget. A flexible cost model was essential to manage costs as they grew.

Solution: Outsourcing offered cost-effective solutions, allowing out client to pay for services as needed, avoiding the overhead associated with a full-time, in-house IT team. Boost IT also helped our client negotiate pricing and choose reliable software, Internet and other IT-related vendors.

5. Focus on Core Business Functions:

Concern: As they grew, managing IT services internally distracted them from their core business functions.

Explanation: Managing complex IT functions internally diverted valuable resources from their core business activities. Maintaining a focus on core competencies was vital for sustained growth.

Solution: Our client chose to outsource IT services to Boost IT, enabling them to redirect their internal resources and focus on their business while entrusting IT & cybersecurity management to experts.

6. Compliance and Regulatory Challenges:

Concern: With their growth, they needed to navigate more complex compliance and regulatory requirements, especially with their clients that operated in regulated industries.

Explanation: Growing companies face heightened scrutiny regarding compliance. Navigating this regulatory landscape necessitated specialized knowledge and expertise.

Solution: Outsourcing to Boost IT was an excellent decision. Since we have expertise in compliance, it ensured that they remained aligned with industry regulations, minimizing the risk of non-compliance, and decreasing insurance premiums to the point that it significantly offset the cost of our services.

7. 24/7 Support and Availability:

Concern: Our client’s internal people struggled to provide support during business hours, because it impacted operations in different time zones or during critical periods.

Explanation: Global operations and increasing reliance on technology required constant support. 24/7 availability was crucial for uninterrupted business operations.

Solution: Outsourcing IT services to Boost IT included 24/7 support, ensuring continuous availability and timely response to IT issues, regardless of the time of day or holidays.

8. Technological Advancements:

Concern: Keeping up with the latest technological advancements became challenging for their internal person, potentially hindering their competitiveness.

Explanation: Rapid technological changes could outpace the capabilities of their internal team. Staying competitive required access to up-to-date technologies and expertise.

Solution: Outsourcing to Boost IT ensured access to up-to-date technologies and expertise, keeping our client at the forefront of innovation, which ultimately resulted in massive productivity gains.

9. Disaster Recovery and Business Continuity:

Concern: As our client grew, they recognized the need for robust disaster recovery and business continuity plans, which were challenging to create & manage internally.

Explanation: Ensuring business continuity during unforeseen disruptions required specialized expertise. Robust disaster recovery planning was essential for minimizing downtime.

Solution: IT services from Boost IT included comprehensive disaster recovery planning and execution, minimizing downtime in the event of unforeseen disruptions. We implemented a backup solution that could back up data locally every hour and to the cloud daily, and retain multiple versions of file in case different versions needed to be restored. Our system also allowed us to restore entire servers in a couple hours and run their servers remotely if there were a national disaster.

10. Vendor Management:

Concern: As our client grew, managing relationships with multiple IT vendors became complex and time-consuming.

Explanation: Coordinating with multiple vendors demanded time and effort, and sometimes knowing what seemed like another language. Streamlining vendor management was essential for efficient IT service delivery. Solution: Outsourcing to us simplified vendor management, with Boost IT coordinating with various vendors to ensure seamless integration and service delivery. Internet service upgrades, phone system, multi-function printers, security cameras, PC & server, and cloud services procurement, and other IT hardware installations were tracked & handled by our team.

Conclusion

Boost IT’s strategic approach to IT and cybersecurity services transformed our client from a vulnerable organization with no in-house IT expertise into a secure, technologically advanced organization poised for sustainable growth. The combination of infrastructure modernization, cybersecurity fortification, technology integration, and employee training resulted in measurable improvements across all facets of our client’s operations. As a result, our client is now better equipped to navigate the evolving technology landscape, ensuring both security and efficiency in their day-to-day business activities which led to significant revenue growth.